Time Clocks and Time & Attendance
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Technical Support

Custom System Design: We are a custom software development company if you need a particular feature for your workforce management system. We will work with you to develop your required software.

On-Site Training

We offer on-site training and services for you and your employees. . A highly skilled professional will come to your facility and help you get start running your new system-quickly. On-Site training varies in pricing based on length of training, travel costs.

Extended Technical Support for one Year

Extended technical support provides you with a full year of warranty and can be renewed each year. The extended technical support covers unlimited toll-free telephone and online support and provides you with free software updates for the length of the extended technical support agreement.  Annual Unlimited Support at just  $149.99

Three Months Technical Support

Three Months Technical Support is available from 9AM to 6PM Central Time Monday through Friday at (817) 504 1034. Three month Unlimited Support at just $75.00



Limited Warranty


TriPoz hardware products purchased in the United States are warranted from the initial date of purchase to be free of defects in material and workmanship for a period of one year, provided the product remains unmodified and is operated under normal and proper conditions, with no physical damage.

30 Day Money Back Guarantee


We want you to be fully satisfied with every item that you purchase from www.triPoz.net. All products purchased directly from TriPoz come with a 30-day return policy. Within 30 days of receipt of an order, you may return products purchased directly from TriPoz for a refund minus a 15% restocking fee. All returned items must be in like-new condition, securely packed for shipment in the original packages, with all accessories, manuals and or CDs included, and sent with a Return Merchandise Authorization Number. Please contact our customer service department for a Return Merchandise Authorization Number. Return Merchandise Authorization Number will not be issued on products purchased more than 30 days prior. We will not accept any shipments without a valid Return Merchandise Authorization Number clearly labeled on the outside of the packages,

There is a restocking fee associated with all returns with the request of a refund; this is no more than a 15% charge. Shipping fees in this case are non-refundable as well and are to be handled solely by the customer. Defective items are handled on a case-to-case basis.

This charge is to cover the processing, handling, and costs associated with the processing of the order. All costs incurred regarding packages subject to return shipping will be handled by the customer. We strongly request that you certify all shipments and obtain a tracking number for future tracking. Orders that are refused at the designated shipping address may incur a 15% restocking fee. Any products that have not been purchased directly from TriPoz are subject to the return policies of the reseller or distributor. Please consult with your reseller or distributor concerning its return/refund policies and procedures.

 

Return Policy


Our Goal is to ensure your complete satisfaction with your purchase. If for whatever reason, you are dissatisfied with your purchase, you can return it to TriPoz within 30 days of purchase date and there will be minus a 15% restocking fee. All fees for training and customization are not refundable. All returned items must be in like-original condition, securely packed for shipment in the original box, with all accessories, manuals and or CDs included, and sent with a Return Merchandise Authorization Number. Before we can authorize a return, we require that you try resolving the problem with our well-trained support staff. Please contact our customer service department for a Return Merchandise Authorization Code. Return Merchandise Authorization Number will not be issued on products purchased more than 30 days prior. We will not accept any shipments without a valid Return Merchandise Authorization Code clearly labeled on the outside of the box. Defective items are handled on a case-to-case basis.

This charge is to cover the processing, handling, and costs associated with the processing of the order. All costs incurred regarding packages subject to return shipping will be handled by the customer. We strongly request that you certify all shipments and obtain a tracking number for future tracking. Orders that are refused at the designated shipping address may incur a 15% restocking fee. Any products that have not been purchased directly from TriPoz are subject to the return policies of the reseller or distributor. Please consult with your reseller or distributor concerning its return/refund policies and procedures.

 

Damaged or Defective Product Handling

Products that arrived damaged should be refused by the recipient and accepted back by the carrier attempting to make the delivery. If a product that has visible damage is accepted, the recipient and the carrier must document the visible damage in order for a damage claim to be filed. TriPoz must be notified within 2 business days of customer receipt of a visibly damaged product, and the product must be saved and kept in the original condition in which it was received. In order to receive a replacement product, the recipient must send to TriPoz the following documents, postmarked within 5 business days of receipt of the product: a copy of the damage notification document from the carrier and the signature of the receiver. Follow the written Return Procedures that follow.

 

Defective on Arrival or Defective Product Returns


Resellers or consumers bear sole responsibility to notify TriPoz of any product that they receive that is defective on arrival (e.g., the product has no power). Notification must be made within 5 days of receipt of the product. TriPoz requires that all Defective on Arrival products be returned directly for replacement. Defective on Arrival products must be unused and returned in the product’s original state. Follow the written Return Procedures

 

Product Acceptance Policy 


  1. All returned product that does not meet the following criteria will not be accepted for refund and will be returned to costumer or reseller.
  2. Defective on arrival product must be returned unused in its original box with all accessories in
  3. All products returned to TriPoz for monetary refunds must have been purchased directly from TriPoz, and must be accompanied by a Return Merchandise Authorization Code and proof of purchase, and be in the original packaging, including all materials pertaining to the product, such as the cables, manuals, power cords, power supplies, software, etc….
  4. Products must be absent of visible markings, such as pen ink, labels, Velcro, magic marker, stickers, paint, oils and grease, glue, tape, etc…
  5. Products must be absent of physical damage, such as scratches, cracks, chips, tears, dents and etc….

 

Return Procedures


Product must be returned within 10 days or the product will be refused. All product returns to Import & Export must be accompanied by proof or purchase, such as the original purchase receipt, invoice, copy of order or an emailed version of these confirmations. Products must be secured properly for shipping and packed. Items returned with missing accessories are subject to higher restocking fees.



 Return  purchased products to the following address:

 

Xplor Imaging LLC.
TriPoz
6107 Tiffany Park Court
Arlington, Texas 76016